Non-faulty Goods

If you are not happy with your goods they must be returned within the cancellation period; this commences upon receipt of your item and ends 7 days later. We will not accept any returns for non-faulty items that have been used and tags removed.

Items returned outside the above time frames are only accepted at our discretion and can only be refunded as an 'on-line store credit'.

Faulty Goods

In the unlikely event that our goods are faulty, please follow the procedure outlined below to request a Return Number (RN) and to return the goods. If you have returned the goods to us within a reasonable amount of time and we agree that the goods are faulty we shall offer you a repair, refund or replacement.

All Goods

All returned items must have a Return Number (RN). You may obtain a RN by emailing us at sales@thoushaltcovet.com within the cancellation period. This RN number should be written on your original invoice and on the return shipping label. Unidentified returns may be returned to the sender. We request that all goods are returned within 7 days of the date of your request for a RN.

All goods which have been returned in line with the Returns and Refunds policy will be credited to the original purchaser’s credit card including sales taxes but excluding shipping charges unless the item is faulty.